FREQUENTLY ASKED QUESTIONS

• Payment Information
• 1.Do you provide Cash On Delivery (COD) payment option? How can I buy using COD option? A: Yes, hoopos.com offers you the option to pay cash on delivery of products. Click here to see a list of pincodes for which we provide the cash on delivery option. Here are steps to place order using the COD option:
  • Add your item(s) to the shopping cart and proceed to payments page.
  • Select the 'Cash on Delivery' option.
  • Please take care to ensure that you have entered your correct mobile number as part of your shipping address. We may use this number in case we need to confirm or verify any details.
  • Next, enter the CAPTCHA code as shown. CAPTCHA is an alphanumeric code that is presented in the form of an image, and is used to prevent automated order placement.
  • Once your CAPTCHA response is verified, your order will be automatically placed and an email will be sent to you confirming the order.
  • On receiving your consignment, please pay the invoice amount in cash to the courier delivery person.
  Note: Please have enough cash ready (exact change) to make the payment on the expected date of delivery (specified on the order confirmation mail) Terms & Conditions for Cash On Delivery (COD) payment
  • Your delivery address should be under serviceable network of our courier partner. Please enter correct pin code only to ensure delivery.
  • Please pay in cash only and do NOT offer cheque or DD to the courier staff.
  • Please do NOT pay for any additional charges i.e. octroi etc. to courier staff even if requested to pay. Your invoice amount is inclusive of all charges.
• 2.Do you provide Cash On Delivery (COD) payment option? How can I buy using COD option?

  A:The payment options we support are:

  • Cash On Delivery
  • Credit cards
  • Debit cards
  • Net banking
  • ITZ Cash payments
  We provide option of EBS payment gateways which process all credit card and net banking transactions over secure encrypted connection
• 3.Is it safe to use my credit card on your site? A: Yes! hoopos.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorised access.
• 4.Is it safe to use my debit card online? A:Yes! And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.
• Returns
• 1.I want to return my purchase. What do I do? A: If you are not 100% satisfied with your purchase from hoopos.com, you can return your item(s) for a full refund within 7 days of purchase (returns must be unused, unworn, in the state you received them, and in the original packaging). All you need to do is contact hoopos at customercare@hoopos.com or call 0 80308 16700 (9 AM - 6 PM). Please quote your order number in any of your communication to hoopos.com. This will help us find your order sooner. On verification of your return request, we will schedule a pickup of your order consignment. You are required to ensure that the items you want to return are in original condition (which means they are unused, unwashed, have all the original product tags and packaging that they were shipped to you with). You are requested to send back the original invoice of the order so that we can identify the items being returned. In case the invoice is not available, please attach a note with your order ID and your contact details along with the return shipment. More About Our Return Policy
• 2. I would like to return a gift that was sent to me. How do I do that? A:hoopos.com is sorry that your gift did not work for you. Please call the hoopos.com Customer Care team at 0 80308 16700 (9 AM - 6 PM) for assistance in returning the item. We will need some information in order to pull up the account that the gift was purchased on. You will have to provide the purchaser's phone number, first and last name, or email address. Any gift item being returned will be refunded to the original purchaser's method of payment; you cannot obtain a credit for a returned gift item. However, we can definitely exchange your gift for another item.
• 3.How long does it take for me to get a refund? A: It may take 4-5 business days for your return to reach the hoopos.com operation centers. Once it is received and inspected (usually within 72 hours of receipt), your refund will be processed and automatically applied to your credit card or original method of payment within 14-21 days.Please note that if you used the Cash On Delivery payment option, we will make the refund via a cheque in favour of the account details provided by you.
• Tracking
• 1.How do I check the status of my order? A:You can check the status of your order by following steps:
  • Log on to your account by signing in.
  • Click on "My Account"
  • Click on the "My Orders" section on the My Account page.
  • Your orders are displayed here with the last ordered appearing first.
  • Order details shown here would include order contents, order status and tracking information (for all shipped orders).
• Technology
• 1.What are cookies? Do I need to enable cookies on my browser? A:A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites. You need to enable cookies on your browser to enjoy all the shopping features on hoopos.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on "Logout" link at the top of the page. For more information about how we use cookies, See Our Privacy Policy..
• 2.When placing an order I get an error message stating that there has been an authorisation failure. What went wrong? A: Please double check the credit card number and expiration date on your card. Also, please be aware that hoopos.com currently accepts most credit and debit cards. If you are still having a problem please call us on 0 80308 16700 (9 AM - 6 PM) or choose the Cash on Delivery option.
• About
• 1.How do I know it is safe to shop with you? A:hoopos.com takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we're committed to protecting it.Our Privacy Policy
• 2.What kind of selection do you have? A:With thousands of items available, hoopos.com offers one of the best selections anywhere -- online or offline. We add new products to our site on a daily basis so that our selection is always fresh and up to date. Everything In-Stock: If you are able to place an item in your shopping cart, that means that the item is available for immediate shipment
• 3.Are there any benefits to having an account with you? A:With your hoopos.com account, you will have access to the following information:
  • Your Account Information
  • Your Order History/Invoices
  Frequently Asked Questions: Order Status
• 4.What are your shipping and return policies? A:Unlike many other web sites that have special rules and lots of fine print, hoopos.com offers free shipping on all orders placed above Rs. 349, with no special exceptions. We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping either. hoopos.com Shipping and Return Policies
• 5.How can I get assistance if I need it? A:Three Quick and Easy Solutions - We're Here to Help You! Call the hoopos.com Customer Care team: We are available from 9 AM - 6 PM every day. Email the hoopos.com Customer Care team: The hoopos.com Customer Care team looks forward to helping you with your inquiry. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible. Email the hoopos customer care team
• Everything else
• 1.Do you have a catalog? A:No. Currently, we have only a 'virtual' catalog. In order to ensure that our customers have access to the most current styles, prices, sizes, and overall selection, we do not publish a catalog that you may purchase directly from. Plus, with all the styles that we carry, a catalog would be as big as a phone book! If there is a particular product that you are interested in, please feel free to contact us and we will be happy to help you locate it.
• 2.The item I want is out of stock. What do I do now? A: hoopos.com is sorry that the item that you need is out of stock. Next to the "out of stock" label you will see a "notify me" link. If you click on that link, you will see a pop up that will let you add your email address to our notification list. When your product becomes available you will receive an automated email sent by our system letting you know that your item is available for purchase. The notification list does not hold an item for you, and it does not obligate you to make a purchase so you are welcome to shop around while you wait. Items are available on a 'first come, first served' basis, so please make sure that you place your order quickly.
• 3.My email address has changed. How do I update this information to my current account? A:You are welcome to update your e-mail address by logging in to your account online. The best way to do this is to take the following steps:
  • After logging in, click on "My Account" in the upper right-hand corner of the page.
  • Click on the "Edit" button at the bottom of the page.
  • Type your new e-mail address
  • Verify your "Current password" at the bottom
  • YClick "Update Now."
  • Your e-mail will be updated
  Also, we would be happy to update your e-mail address for you over the phone. For security purposes, we ask that you call the hoopos.com customer care team at 0 80308 16700 (9 AM - 6 PM) to confirm your account information. Upon verification, we will be glad to take care of your request immediately. Please let us know if there is anything else we can help you with.
• 4.How can I write a review on a product? A: You can write a product review in just 5 easy steps:
  • On any product page, click on the "write a review" link.
  • Once you click on that button you will see a rating section, review title and your review sections. Please fill in as much information as you'd like.
  • You will need to be logged in in order to write a review. If you are not then we will navigate you to the login page. You can add your review anonymously if you choose.
  • Then, click on the orange 'Post Review' button.
  • Once you've submitted your review, it may take up to 48 hours for it to appear on the site.
  Please visit Terms of Use to review the legal terms and conditions concerning your submission of reviews.
• Have questions? The hoopos.com Customer Care team is happy to help!
• Call hoopos.com Customer Care team 7 days a week - 365 days a year, 9 AM - 6 PM: 0 80308 16700 or Email hoopos.com Customer Care team